Refund Policy

All items are purchased second-hand from dealers, private and online marketplaces. The majority are delicate goods that should be handled with care, and therefore they are not intended to be sent back and forth.

When picking up at Munkensvej 4, 2.tv in Frederiksberg, the item is handed over as occupied, and then your right of return is waived.

If you get the item sent, you have 14 days according to the Consumer Purchase Act to return your order if the item does not meet your expectations. The 14 days apply from the day the package is ready for collection in your chosen package shop or from the day it is handed over to you by the shipping company. If you wish to return, please send an email to butik@farveladeland.com and inform us of this. The package must be returned with delivery to the address.

You cannot cancel a purchase by refusing to receive the item without first informing Farveladeland of this. Should you still fail to pick up the item in the parcel shop or refuse receipt, a fee of DKK 100 will be charged, which will be deducted from the return amount you receive after we have processed your return case.

You are responsible for return shipping yourself and bear full responsibility for the item arriving safely. Should the package be lost or the contents damaged, you are therefore liable for the full amount yourself. Therefore, make sure to package the item adequately. We also recommend that you return the package with a shipping company that offers Track & Trace. We do not accept parcels sent by cash on delivery.

From the time we receive the returned goods and the return case has been processed and approved, it takes 5-7 days before the money is transferred to the same account from which you paid. Please note that you will be reimbursed for the price of the item, but not the shipping.